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Privacy Statement
ELDERS GOLD PROPERTY
Privacy Policy
Effective Date: 30 October 2026
Policy Statement
Elders Gold Property is committed to protecting the privacy and confidentiality of personal information collected in the course of providing real estate services.
We aim to collect, hold, use and disclose personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable, together with our obligations under the Residential Tenancies and Rooming Accommodation Act 2008 (Qld).
This policy explains how we manage personal information and how individuals can access, correct or raise concerns about information held by our office.
This policy applies to personal information collected and held by Elders Gold Property in connection with our real estate activities, including:
Elders Gold Property collects personal information that is reasonably necessary to provide our services and meet our legal obligations.
Depending on the circumstances, this may include:
Where reasonable and practicable, information will be collected directly from the individual concerned.
We may also receive personal information from third parties, including landlords, tenants, referees, conveyancers, solicitors and other parties involved in property transactions, where permitted by law.
Sensitive information will only be collected where reasonably necessary and with consent, or where otherwise permitted or required by law.
Personal information collected by Elders Gold Property may be used to:
We will not use personal information for unrelated purposes without consent unless otherwise authorised or required by law.
Where lawful, reasonable and practicable, individuals may deal with Elders Gold Property anonymously or using a pseudonym.
However, identification will generally be necessary when entering into a property transaction, tenancy agreement or agency appointment, or when required by law.
Personal information may be disclosed to third parties where reasonably necessary to provide our services or meet our legal obligations.
These may include:
We do not sell personal information to third parties for unrelated marketing purposes.
Third-party providers may have their own privacy policies governing information they collect or process.
Elders Gold Property complies with the requirements of the Residential Tenancies and Rooming Accommodation Act 2008 (Qld) relating to the collection, use, storage and destruction of personal information.
Personal information collected from prospective tenants will only be used for assessing their suitability for a rental property or other purposes permitted by law.
Personal information collected during a tenancy will only be accessed or used for the lawful management of the premises or as otherwise permitted.
Identification documents will be handled in accordance with Queensland rental application requirements, including restrictions on retaining copies.
Retention and destruction of information
For tenancies subject to the relevant Queensland privacy requirements:
These requirements are subject to the relevant legislative commencement and transitional provisions.
All personal information will be stored securely, with access limited to authorised persons for lawful purposes.
From time to time, Elders Gold Property may contact individuals regarding property listings, market updates, real estate opportunities and other services.
Marketing communications will be undertaken in accordance with applicable Australian privacy and electronic communications laws.
Individuals may request to be removed from marketing communications at any time by contacting our office or using the unsubscribe option where provided.
We will action these requests within a reasonable timeframe.
When individuals access our website or online property marketing platforms, certain technical information may be collected, including IP addresses, browser information and website activity.
Cookies and website analytics may be used to improve website performance, understand visitor activity and assist with marketing.
Where third-party websites or property portals are used, their respective privacy policies may also apply.
Elders Gold Property may use third-party software, cloud storage and technology providers to support its business operations.
Some providers may store, process or access information outside Australia.
Where overseas disclosure occurs and applicable privacy law requires it, we will take reasonable steps to ensure appropriate safeguards are in place to protect personal information.
Elders Gold Property takes reasonable steps to ensure personal information collected, held, used or disclosed is accurate, current, complete and relevant to the purpose for which it is required.
We encourage individuals to advise our office if their personal details change or require correction.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Information may be stored electronically within our business systems or securely in physical records.
Access is restricted to authorised staff and service providers who require the information to perform their duties.
When personal information is no longer required, it will be securely destroyed or de-identified in accordance with applicable laws and record retention requirements.
Individuals may request access to personal information held by Elders Gold Property by contacting our office.
We may require identification to verify the person making the request.
Requests will be considered in accordance with applicable privacy laws, and access will generally be provided within a reasonable timeframe unless a lawful exception applies.
Where a request is declined, we will explain the reason where required by law.
If information held by Elders Gold Property is inaccurate, incomplete, outdated, irrelevant or misleading, individuals may request that it be corrected.
We will take reasonable steps to review and correct information where appropriate.
Where a correction is declined, we will provide an explanation and any applicable complaint options.
Elders Gold Property takes privacy concerns seriously.
If an individual believes their personal information has been mishandled, accessed without authority or disclosed inappropriately, they may contact our office.
We will investigate the concern and endeavour to resolve the matter promptly and fairly.
Where a data breach occurs, we will assess the incident and take appropriate action in accordance with applicable legal obligations, including any relevant notification requirements.
If a privacy complaint cannot be resolved satisfactorily, individuals may contact the Office of the Australian Information Commissioner where it has jurisdiction.
For enquiries regarding this policy or the collection, storage, use or disclosure of personal information, please contact:
Elders Gold Property
Attention: Privacy Officer / Business Operations Manager
Postal Address: 119 Archer Street, Woodford QLD 4514
Telephone: (07) 5496 1333
Alternatively, individuals may contact the Office of the Australian Information Commissioner:
Telephone: 1300 363 992
Website: www.oaic.gov.au
Elders Gold Property may review and update this policy from time to time to reflect changes in legislation, business operations or technology.
The current version of this policy will be available upon request.
Elders Gold Property
119 Archer Street, Woodford QLD 4514
Telephone: (07) 5496 1333
Privacy Policy – October 2026
